"I have no idea how to get in touch with anyone anymore. Everyone, it seems, has a home phone, a cell phone, a regular e-mail account, a Facebook account, a Twitter account, and a Web site. Some of them also have a Google Voice number. There are the sentimental few who still have fax machines."
"Not since the steam engine has any invention disrupted business models like the Internet. Whole industries including music distribution, yellow-pages directories, landline telephones, and fax machines have been radically reordered by the digital revolution."