"I get up in the morning, do my e-mail, I check my e-mails all day. I'll go online and I'll buy my books at Amazon.com, but I don't want to buy all of them because I want to go to Duttons and I want to buy books from another human being."
"Spare a thought for the poor introverts among us. In a world of party animals and glad-handers, they're the ones who stand by the punch bowl. In a world of mixers and pub crawls, they prefer to stay home with a book. Everywhere around them, cell phones ring and e-mails chime and they just want a little quiet."
"When you have two busy kids running around the house, returning e-mails is a task, let alone surfing the web."
"I am surprised by how not-adopted the video reply has been. What keeps other people from doing it, I think, is that they think a video comes across as 'I'm cool, look at how many e-mails I get.' That perception doesn't scare me, because I know who I am."
"Unlike then, the mail stream of today has diminished by such things as e-mails and faxes and cell phones and text messages, largely electronic means of communication that replace mail."